Terms and conditions

1. Our Services

AiZapy provides:

• WhatsApp Official Business API access, onboarding, and number registration assistance
• Portal/panel access for broadcasting, chatbots, automation, CRM, forms, catalogues, and related tools
• White Label / Reseller SaaS solutions
• Technical integration and setup support
• Digital products such as source code, templates, and scripts

AiZapy is an independent technology service provider. We are not owned by, affiliated with, or acting on behalf of Meta Platforms, Inc. or WhatsApp LLC. "WhatsApp", "Facebook", and "Meta" are trademarks of their respective owners.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age and legally capable of entering into a binding contract
• Be a legally operating business or authorised representative of one
• Provide accurate, complete, and up-to-date information
• Comply with all applicable laws and Meta/WhatsApp policies

We may refuse, suspend, or cancel service if these requirements are not met or if we suspect fraud or misuse.

3. Account & Security

• You are responsible for keeping your login credentials confidential.
• All activity under your account is your responsibility.
• Inform us immediately at sales@aizapy.com if you suspect unauthorised access.
• We are not liable for any loss caused by unauthorised use of your account due to your negligence.

4. Trial Period

We may offer a 7-day trial so you can evaluate the portal before purchasing. Trial features may be limited. We may modify or withdraw the trial at any time. Purchasing a paid plan confirms that you have evaluated the Services.

5. Activation & Delivery

A Service is considered delivered once onboarding begins, API setup is initiated, a plan is activated, or access/credentials are shared. Activation is irreversible because Meta charges and infrastructure costs are incurred immediately. All activated Services are non-refundable as per our Refund Policy.

6. Payments, Pricing & Taxes

• All fees are payable in advance.
• Prices are exclusive of GST and other applicable taxes unless stated otherwise.
• Subscriptions auto-renew unless cancelled before the renewal date.
• Meta/WhatsApp conversation and template charges are separate from AiZapy plan fees and are billed as per Meta's prevailing rates. Meta may change its pricing at any time.
• Wallet recharges and message credits are non-refundable and non-transferable.
• We may revise our prices with prior notice. Revised prices apply from the next billing cycle.
• Non-payment or delayed payment may result in suspension of Services without further notice.

7. Acceptable Use

You agree not to:

• Send spam, unsolicited, or bulk messages to users who have not opted in
• Send messages that are illegal, fraudulent, misleading, abusive, obscene, or that promote prohibited goods or services under Meta's Commerce Policy
• Impersonate any person or business
• Attempt to hack, reverse-engineer, copy, or disrupt the platform
• Resell or share access to the Services without a valid White Label/Reseller plan
• Use the Services for any activity that violates Indian law, including the IT Act, 2000 and the Digital Personal Data Protection Act, 2023

Violation may lead to immediate suspension or termination without refund.

8. Your Responsibilities

You are solely responsible for:

• Obtaining and maintaining valid opt-in consent from every contact you message
• The content of all messages, templates, chatbots, and campaigns you create
• Maintaining your Facebook Business Manager health, phone number quality rating, and business verification
• Ensuring your contact data was collected lawfully

AiZapy is not liable for account bans, restrictions, or quality drops caused by your actions or by Meta's decisions.

9. White Label / Reseller Terms

If you purchase a White Label or Reseller plan, the following additional terms apply:

9.1 License. You receive a limited, non-exclusive, non-transferable license to use and resell the AiZapy platform under your own brand for the duration of your active plan. All software, source code, and underlying technology remain the sole property of AiZapy.

9.2 Setup & Delivery. The White Label service is considered delivered once the panel is deployed, your branding or domain is applied, or admin credentials are shared. After this, no refund will be issued. Setup, branding, and installation fees are non-refundable in all cases.

9.3 Your Clients. You are solely responsible for your own clients, including onboarding, pricing, billing, invoicing, refunds, customer support, and their compliance with Meta policies and applicable laws. AiZapy has no contractual relationship with your clients and is not liable to them.

9.4 Branding & Representation. You must not represent yourself as Meta, WhatsApp, or an official Meta partner unless you hold such status yourself. You must not make false claims about features, pricing, or guarantees to your clients.

9.5 Privacy. You must publish your own Privacy Policy and Terms for your clients and obtain all required consents from them.

9.6 Restrictions. You may not copy, modify, decompile, or redistribute the platform or its code, or create a competing product using it.

9.7 Suspension. If your account is suspended for non-payment, misuse, or policy violations, access for all your clients' accounts may also be affected. AiZapy is not liable for any resulting losses.

9.8 Termination. On expiry or termination, your White Label panel and client accounts may be deactivated. You may request export of available data within 15 days of termination, after which it may be permanently deleted.

10. Digital Products & Source Code

Source code, scripts, and templates are sold under a single-use license unless stated otherwise. You may not resell, redistribute, or publicly share the code. Digital products are non-refundable once delivered.

11. Intellectual Property

All content on aizapy.com and the AiZapy platform — including software, design, logos, text, and graphics — is the property of AiZapy or its licensors. You may not use them without our prior written permission. You retain ownership of the content and data you upload.

12. Service Availability

We aim to keep the Services available at all times but do not guarantee uninterrupted or error-free service. Downtime may occur due to maintenance, server issues, or third-party (Meta/WhatsApp) outages. We are not liable for any loss resulting from such interruptions.

13. Third-Party Services

Our Services depend on third parties such as Meta, payment gateways, hosting providers, and AI providers. We are not responsible for their availability, policies, pricing changes, or actions.

14. Limitation of Liability

To the maximum extent permitted by law, AiZapy shall not be liable for any indirect, incidental, or consequential damages, including loss of business, revenue, profits, data, or goodwill, or for account suspensions by Meta. Our total liability for any claim shall not exceed the amount you paid to AiZapy for the specific Service in the 3 months preceding the claim.

15. Indemnity

You agree to indemnify and hold harmless AiZapy, its owners, and employees from any claims, losses, penalties, or legal costs arising from: your use of the Services; your messages or content; your violation of these Terms, Meta policies, or applicable law; or (for White Label partners) any claim made by your clients.

16. Suspension & Termination

We may suspend or terminate your access without refund if you violate these Terms or Meta/WhatsApp policies, payment is overdue, fraud or spam is detected, or a chargeback is raised without valid grounds. You may stop using the Services at any time by cancelling your subscription.

17. Refunds & Chargebacks

All refunds are governed by our Refund Policy. Raising a chargeback after activation without contacting us first will be treated as a breach of these Terms.

18. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, internet or power failures, cyberattacks, or changes by Meta.

19. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised date. Continued use of the Services means you accept the updated Terms.

20. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute will first be attempted to be resolved amicably within 30 days. If unresolved, it shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, with the seat and venue at Patna, Bihar. Subject to this, the courts at Patna shall have exclusive jurisdiction.

21. Grievance Officer

Email: sales@aizapy.com
Address: Raj Nagar, Bailey Road, Patna – 800014, Bihar, India

We will acknowledge complaints within 48 hours and try to resolve them within 30 days.

22. Contact Us

ARFA DIGITAL EDGE SOLUTIONS (AiZapy)
Raj Nagar, Bailey Road, Patna – 800014, Bihar, India
Email: sales@aizapy.com
Phone: +91 94725 72871