Refund and cancellation policy

1. Services Covered

This Policy applies to all paid services, including:

• WhatsApp Official Business API access and onboarding
• Subscription plans for the AiZapy portal/panel
• Automation, chatbot, broadcast, and messaging tools
• White Label / Reseller SaaS plans
• Setup, integration, and technical support services
• Wallet recharges and message/conversation credits
• Digital products such as source code, templates, or scripts

All AiZapy services are digital, intangible, and delivered electronically. Because these services are provisioned instantly and involve third-party and infrastructure costs, refunds are strictly limited as described below.

2. Free Trial – Evaluate Before You Pay

New users may get a 7-day trial to explore the portal interface, dashboard, and features before purchasing a paid plan.

• The trial exists so you can make an informed decision before payment.
• We strongly recommend testing all features you need during the trial.
• Once you purchase a paid plan, you confirm that you have evaluated the service and that it meets your requirements.
• No refund will be given on the basis that you did not use or test the trial.

3. No Refund After Activation

A service is considered fully delivered and non-refundable as soon as any one of the following has happened:

• Subscription or paid plan activated on your account
• Onboarding or setup work started by our team
• Facebook Business Manager verification submitted
• WhatsApp Business Account (WABA) created or configured
• Phone number registered with WhatsApp Official API
• API access, credentials, or portal access granted beyond the trial
• Any usage of the service (sending messages, templates, broadcasts, automation, chatbot, integrations, etc.)

Meta charges, server costs, and setup effort are incurred at the time of activation. Therefore, no refunds, full or partial, will be issued after activation under any circumstances.

4. White Label / Reseller Plans – No Refund After Service Goes Live

White Label plans involve custom setup and dedicated resources prepared specifically for you. Once any of the following is done, the White Label service is treated as delivered and is strictly non-refundable:

• White label panel/portal deployed or configured
• Your brand name, logo, colours, or branding applied to the panel
• Custom domain or subdomain connected
• Server, hosting, or database set up for your panel
• Admin/reseller login credentials shared with you
• Payment gateway, SMTP, or any integration configured on your panel
• Any client account created by you on the panel

Additionally:

• One-time setup fees, branding fees, and installation charges are non-refundable in all cases, even if the panel has not been used.
• No refund will be issued for a change of business plan, lack of clients or sales, lack of usage, or inability to resell.
• As a White Label partner, you are solely responsible for your own clients, including their billing, refunds, support, and compliance. AiZapy is not liable to refund any amount to your clients, and your clients' refund requests do not make you eligible for a refund from AiZapy.
• If your White Label account is suspended due to misuse, spam, policy violation, or non-payment, no refund will be issued.

5. Subscriptions, Renewals & Cancellation

• You may cancel your subscription at any time from your account or by emailing us. Cancellation stops future renewals only.
• No refund or pro-rated credit is given for the unused portion of the current billing period.
• To avoid being charged for the next cycle, cancel before the renewal date.
• Plan downgrades take effect from the next billing cycle. No refund is issued for the price difference.

6. Wallet Balance & Message Credits

• Wallet recharges and conversation/message credits are non-refundable and non-transferable.
• Charges deducted by Meta for conversations or templates cannot be reversed by AiZapy.
• Unused wallet balance cannot be withdrawn or converted to cash.

7. Digital Products & Source Code

Source code, scripts, templates, and other downloadable products are non-refundable once delivered (download link, files, or demo/installation access shared), as they cannot be returned.

8. No Refund for Meta / WhatsApp Actions

AiZapy is an independent service provider that facilitates access to the WhatsApp Official Business API. We do not control the policies, decisions, or enforcement actions of Meta Platforms, Inc.

No refund will be issued for:

• Facebook account or Business Manager restriction, suspension, or disablement
• WhatsApp number ban, block, or quality rating drop
• Business verification rejection or delay
• Template rejection or messaging limit restrictions
• Changes in Meta pricing, policies, or API features
• Any other action taken by Meta or WhatsApp

For such issues, you must contact Meta Business Support or WhatsApp Business Support directly.

9. Customer Responsibilities

You are solely responsible for following Meta, WhatsApp Business, and Commerce policies; sending messages only to opted-in users; lawful marketing and compliance with applicable Indian laws; and maintaining the health of your Business Manager and phone number quality.

Refunds will not be granted for policy violations, spam complaints, account blocks due to non-compliance, business mismanagement, change of mind, lack of usage, or dissatisfaction after the service has been used.

10. Eligible Refund Cases (Exceptions)

Refunds will be considered only in these cases:

• Duplicate payment for the same order due to a technical error — must be reported within 48 hours of payment.
• Service not activated by AiZapy due to a fault solely on our side, where no onboarding, setup, or access has started.

How to request: Email sales@aizapy.com with your registered email/phone, payment ID or transaction reference, date, amount, and reason.

Processing: Approved refunds are processed after internal verification within 7–10 working days to the original payment method only. Payment gateway charges and applicable taxes may be deducted.

11. Chargebacks & Payment Disputes

Raising a chargeback or payment dispute after service activation, without first contacting us, will be treated as a breach of this Policy and our Terms & Conditions. In such cases, AiZapy reserves the right to immediately suspend or terminate all services (including White Label panels), share service delivery evidence with the bank or payment provider, and recover dues and take legal action where necessary.

12. Policy Updates

AiZapy may update this Policy at any time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our services means you accept the updated Policy.

13. Governing Law & Jurisdiction

This Policy is governed by the laws of India. Any dispute arising from this Policy shall be subject to the exclusive jurisdiction of the courts at Patna, Bihar.

14. Contact Us

ARFA DIGITAL EDGE SOLUTIONS (AiZapy)
Raj Nagar, Bailey Road, Patna – 800014, Bihar, India
Email: sales@aizapy.com
Phone: +91 94725 72871